CANCELLATION
Orders may be amended or cancelled up to 48 hours before the intended delivery date- if the order has already gone to production I will be unable to amend or cancel.
To amend or cancel your order, please contact us using the contact details on our webpage.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.CUSTOMER SERVICE
Complaints should be addressed to:
Lisa Kay (owner) Bou-Kay's Newcastle - 07878913418
boukays123@gmail.com
Because of the perishable nature of products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
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Lisa Kay
BOU-KAY'S NEWCASTLE
FLORIST
PONTELAND
AFI House, Street Houses
Ponteland Road
Ponteland
NE20 9BT
07878913418
Flowers For All Occasions
Orders for collection and same day delivery need to be placed via telephone or sending me a message - BEFORE 10am
(For health reasons and to save money on the shops running costs I am currently only working part time - please give as much notice as possible when ordering Thank you xx)
I am CLOSED Wednesday's and Sunday's - No deliveries or collections available on those days - My apologies
Orders for DELIVERY - Scroll further down the page and follow instructions
If you require any help or would like something not on the website then please give me a call and I will be happy to help you
Thank you ALL very much again for all your support and choosing to shop with this very small local business.
I'm truly grateful
Lisa Kay xx
Local Family Run Business
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