DELIVERY

Please note:

Valentines and Mothers Day, delivery TIMES are NOT guaranteed.

Where order volumes exceed, orders may be delivered EARLIER than specified day.

Please provide a contact telephone number for the recipient and working hours if going to work address.

We do provide same day deliveries at an extra cost(see below). We would however require you to order at least 2 days prior to the required delivery date.

Delivery Days

We delivery flowers from 8am to 8pm Monday to Saturday and  9am to 4pm on Sunday, If the recipient is not in we will try to leave the delivery with a neighbour if possible and a "while you were out" card will be left at the recipients address. 

Extra Opening hours will be available for Christmas,Valentines and Mothers Day which will be stated on the website 4 weeks prior to the events. 

Delivery Charges

  • Delivery charge; STANDARD DELIVERY: £3.00 (orders under £30)

  • Orders £30.00 + Free (Not for same day delivery)

  • Same day delivery charge: £6.00 

  • Store collection: FREE

Local orders for delivery ie. Newcastle, Gateshead and surrounding areas.

An extra delivery charge of £5.00 will be applied outside the 10 mile radius.

Please contact us if you require further information.

Should you require your order to be a specified AM or PM delivery then please enter the details on the checkout page or by contacting us by the details on our website.

Incorrect personal details may lead to problems

or delays in delivery, so before placing your order, please ensure that you have included

  1. The full address details, including accurate postcode, telephone number and name of the intended recipient

  2. Your daytime contact telephone number &

  3. E-mail address so that we can notify you in the event that any delivery problems are encountered

In case of delivery to certain locations where a third party is involved, such as airports, hotels and ships, the signature of any person authorized to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient

 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.

Special Notice:

Due to  changes in Hospital policy they will no longer accept flower deliveries, this includes general wards and maternity units.

Our delivery service is only available in Newcastle/Gateshead UK and surrounding areas.

Orders for same day delivery need to be placed before 12 noon

Bou-Kay's Newcastle - PONTELAND

AFI House

Street Houses

Ponteland

Newcastle Upon Tyne

NE20 9BT

boukays123@gmail.com

07878913418

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