PRODUCT INFORMATION
Orders may be amended or cancelled up to 24 hours before the intended delivery date.
To amend or cancel your order, please contact us using the contact details on our webpage.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.CANCELLATION
Orders may be amended or cancelled up to 24 hours before the intended delivery date.
To amend or cancel your order, please contact us using the contact details on our webpage.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.CUSTOMER SERVICE
Complaints should be addressed to:
Bou-Kay's Newcastle
AFI House
Street HousesPonteland
Newcastle upon Tyne
NE20 9BTBecause of the perishable nature of products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
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Lisa Kay
BOU-KAY'S NEWCASTLE
FLORIST
PONTELAND
AFI House, Street Houses
Ponteland Road
Ponteland
NE20 9BT
07878913418
Flowers For All Occasions
I am really sorry I am currently CLOSED (on holiday) and unavailable until the 18th June
I will be back OPEN on Thursday 19th - No deliveries and collections available until then....My apologies
Orders for delivery can still be placed from the 19th June onwards by scrolling further down the page and following the instructions
Orders for collection from the 19th June - please send me an email or text message and I will get back to you as soon as I can to arrange for you
Thank you ALL very much again for all your support and choosing to shop with this very small local business.
I'm truly grateful
Lisa Kay xx
Local Family Run Business
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